Shipping & Delivery Policy

At chem14.com, we prioritize secure and efficient delivery of your research chemical orders. Review our comprehensive shipping policy below:

DOMESTIC SHIPPING (USA)

Guaranteed Delivery: All USA orders arrive within 24-72 hours after shipment
Processing Speed: Orders processed within 4 hours of payment confirmation
Packaging: Discreet packaging with no company branding
Tracking: Tracking information provided within 24 hours
Signature Requirements: No signature required upon delivery

INTERNATIONAL SHIPPING

Delivery Timeframe: 3-5 business days to most destinations
Documentation: Customs-friendly documentation included
Costs: Shipping costs calculated at checkout
Legal Responsibility: Client must verify product legality in their jurisdiction
Remote Areas: Additional transit time may apply for remote locations

ORDER PROCESSING

Payment Verification: All orders undergo immediate payment validation
Cancellation Policy: Unpaid orders automatically cancel after 24 hours
Tracking Availability: Tracking provided within 24 hours of payment confirmation

SHIPPING RESTRICTIONS

Minimum Order: USD 150 required for all shipments
Address Limitations: No PO Boxes or freight forwarding addresses accepted
Samples: No free samples available

DELIVERY INSTRUCTIONS

Special Handling: Add delivery notes during checkout for specific requirements
Drop-off Preferences: Specify preferred unattended drop-off locations
Carrier Selection: Request preferred carriers (USPS, FedEx, UPS, etc.)
Access Instructions: Provide gate codes or building access details if needed

COMPLIANCE NOTICE

All shipments contain materials strictly for laboratory research purposes only. By placing an order, you confirm that:

You are 18+ years of age
You have verified the legal status of these materials in your jurisdiction
You understand these chemicals are not intended for human or animal consumption

Policy effective immediately. Subject to change without notice. For urgent inquiries, contact support@chem14.com