At chem14.com, we are committed to delivering premium-quality research chemicals and ensuring your satisfaction. If you are dissatisfied with your purchase, we’re here to assist. Below are the terms and conditions governing returns and refunds.
1. Eligibility for Returns
1.1 Conditions for Return
To qualify for a return, your request must meet the following criteria:
- Product is unused, in its original condition, and sealed in the original packaging.
- Return is requested within 30 days of the purchase date.
- Valid proof of purchase (order confirmation or receipt) is provided.
1.2 Non-Returnable Items
The following items cannot be returned:
- Perishable goods.
- Custom or personalized orders.
- Clearance/sale items.
- Products that have been opened, used, or tampered with.
2. Return Process
2.1 Initiating a Return
Contact our support team at info@chem14.com with:
- Your order number.
- Reason for return.
- Photos of the product (if applicable).
We will review your request and provide return instructions.
2.2 Shipping Responsibilities
- Return shipping costs are the customer’s responsibility and are non-refundable.
- Refunds (if approved) will deduct return shipping fees.
2.3 Return Address
A return address will be provided upon approval of your request.
3. Refunds
3.1 Processing Timeline
- Refunds are issued to your original payment method after we receive and inspect the returned item.
- Processing may take up to 10 business days (depending on your payment provider).
3.2 Partial Refunds
Partial refunds may apply if:
- Items are damaged, altered, or incomplete due to customer handling.
- Returns are submitted after the 30-day window.
3.3 Late/Missing Refunds
If your refund is delayed:
- Check your bank/payment account.
- Contact your payment provider for processing timelines.
- If unresolved, email us at info@chem14.com.
4. Exchanges
We only replace items that are defective or damaged. To request an exchange:
- Email info@chem14.com with your order number and issue details.
- Our team will guide you through the exchange process.
5. Order Cancellations
- Orders may be canceled within 24 hours of placement by contacting us.
- If the order has already shipped, follow the standard return process.
6. Contact Us
For questions or concerns about this policy, reach out to:
Email: info@chem14.com
Thank you for choosing Chem14.com. Your trust drives our commitment to excellence in research and customer service.
CHEM14.COM – Advancing Research, Ensuring Satisfaction.
This policy is subject to updates. Please review Chem14.com Refund & Returns Policy periodically for changes.