Frequently Asked Questions (FAQ)

The minimum order value is €100. This ensures efficient processing, maintains high-quality control standards, and supports secure handling across our supply chain.

We accept the following payment options:

– **Cryptocurrencies (Preferred):** Bitcoin (BTC) – 5% discount | Tether (USDT – TRC20/ERC20) – 5% discount
– **Digital Transfers:** Zelle®, Chime, Venmo, Apple Pay (U.S. only) | Interac e-Transfer (Canada only)
– **Bank Transfers:** Domestic and international wires
– **Revolut:** Supported for eligible accounts

*Note: All cryptocurrency transactions are final and irreversible.*

You have 24 hours from order placement to complete payment. Orders not paid within this window will be automatically canceled. Once payment is confirmed, processing begins within 12 hours.

All products are manufactured and dispatched from our secure facility in the Czech Republic, using trusted local courier partners.

While our primary service area is Europe, we provide discreet international shipping to select regions where legal frameworks permit research chemical distribution. Shipping availability is assessed case-by-case in compliance with export regulations.

Orders are processed and dispatched within 12 hours of payment confirmation. Tracking information is issued immediately upon shipment.

No. Deliveries are made via discreet doorstep drop-off without a signature. You may include special delivery instructions (e.g., “leave at back door”) during checkout to ensure safe receipt.

No. Due to security, quality control, and regulatory protocols, we do not provide free samples under any circumstances.

All compounds meet a minimum purity standard of 99%, verified through independent third-party laboratory analysis. Certificates of Analysis (COAs) are available upon request for qualified researchers.

Absolutely not. Our products are designated strictly for non-clinical, controlled research use—such as forensic analysis, pharmaceutical development, and academic study. They are not drugs, supplements, or medicines, and must never be used in humans or animals.

Yes. We support custom synthesis and large-volume supply for institutional clients and professional researchers. To inquire, please email infos@chem14.com with:
– Compound specifications
– Required quantity
– Proof of institutional affiliation (if applicable)
– Intended research application

Our team will respond promptly to qualified requests.

Yes. We operate under a strict no-logs, data-minimization policy. Only essential information needed for order fulfillment is collected, and no sensitive data is stored beyond 90 days. Our website and communication channels use end-to-end encryption to protect your privacy.

Yes. We strongly encourage secure communication. Our public PGP key is available upon request to ensure encrypted email correspondence.

Tracking information is typically sent within 1–2 hours of dispatch. If you haven’t received it within 12 hours of payment confirmation, please contact us with your Order number and Transaction ID. We will resolve the issue immediately.

It is the buyer’s responsibility to verify the legal status of any compound in their jurisdiction prior to purchase. We do not provide legal advice, and ordering implies full compliance with local, national, and international laws.

No. Our products are licensed exclusively for authorized research use by qualified professionals. Any resale, redistribution, or transfer to unaffiliated parties is strictly prohibited and may result in blacklisting and legal reporting.

We employ discreet packaging and labeling optimized for secure international transit. However, import regulations vary widely, and customs risk remains the responsibility of the recipient.

In the event of seizure:
– We offer a full refund or free reshipment, at your preference
– Reshipment is subject to re-evaluation of route and compliance feasibility

Note: repeated seizures may affect future shipping eligibility.